Publications 2011
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- Christèle Camelis, Florence Dano, Kiane Goudarzi, Viviane Hamon, Sylvie Llosa. How other customers influence client satisfaction during the service delivery. World Marketing Congress, Academy of Marketing Science, Jul 2011, Reims, France. pp.377-380. ⟨hal-01246307⟩ Document type : COMM
- Othman Boujena, W. Johnston, Dwight Merunka. Using CRM data: Modeling and measuring the effect of sales force knowledge on customer decision making. 5th Global Sales Science Institute Conference (GSSI), Jun 2011, Milan, Italy. ⟨hal-00740060⟩ Document type : COMM
- Rita Valette-Florence, Virginie de Barnier. Do Print Media Brands Exhibit Specific Personality Traits? A Micro Perspective in a French Setting. 38th Research Conference in Marketing, the 2011 La Londe Conference in Marketing Communications and Consumer Behavior, May 2011, La Londe les Maures, France. ⟨hal-02107969⟩ Document type : COMM
- Antoine Gentier, Giusepina Gianfreda, Nathalie Janson. Rent dissipation or government predation ? The notes issuance activity in Italy 1865-1882. European Public Choice Society Conference, Apr 2011, Rennes, France. ⟨hal-00735325⟩ Document type : COMM
- Christèle Camelis, Florence Dano, Kiane Goudarzi, Viviane Hamon, Sylvie Llosa. Et les autres clients alors ? Quels rôles jouent-ils dans la satisfaction des consommateurs pendant l'expérience de service ?. 27ème Congrès International de Marketing, AFM, May 2011, Bruxelles, Belgique. ⟨hal-01246315⟩ Type de document : COMM
- Christophe Alaux. The impact of public policy tools on consumer behavior. European Group for Public Administration, 2011, Bucarest, Romania. ⟨hal-01824062⟩ Document type : COMM
- Christophe Alaux, Bruno Tiberghien, Charlène Arnaud. Exploitation VS sanctuarisation des Ressources Naturelles du Territoire : représentations de la Forêt et Acceptabilité de l’Implantation de la Filière Bois . Colloque International « Dialogues euro-méditerranéens en management public : « Gouvernance, Développement Territorial et Culture », 2011, Rabat, Maroc. ⟨hal-01824056⟩ Type de document : COMM
- Kiane Goudarzi, Christèle Camelis, Florence Dano, Viviane Hamon, Sylvie Llosa. How other customers influence client satisfaction during the service delivery. The Naples Forum of Services, Jun 2011, Capri, Italy. ⟨hal-01246304⟩ Document type : COMM
- Christophe Alaux. Performance des politiques publiques environnementales en situation de crise économique: l’ère des paradoxes visibles. European Group for Public Administration, 2011, Bucarest, Romania. ⟨hal-01824065⟩ Document type : COMM