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LA LONDE SERVICE 2026 CONFERENCE- 15th-18th June 2026- Porquerolles (French Riviera)

 

 

SUBMISSION HERE

Call

🔊Deadline for manuscripts submission :

DECEMBER 20th, 2025

 

 

The French La Londe Conference in Service Management did not begin in the Côte d’Azur La Londe resort area but in a much more secluded and austere spot: the Sénanque 12th century Cistercian Abbey in Provence, it was in 1976. In 1990, the conference moved to La Londe and became the La Londe Conference with the aim of overcoming traditional boundaries between disciplines and mixing Marketing, HR, Operation and Strategy for a better understanding of service contexts.


The year 2026 marks the 51st edition of the conference. By enabling thorough and fruitful exchange between a diverse group of participants, this conference has proven itself successful throughout the years
 

 

 

Conference coordinators

  • Kiane GOUDARZI, CERGAM, Aix-Marseille University, France

  • Sylvie LLOSA, CERGAM, Aix-Marseille University, France

  • Élodie MALLOR, CERGAM, Aix-Marseille University, France

  • Lionel NICOD, CretLog, Aix-Marseille University, France

  • Chiara ORSINGHER, University of Bologna, Italy
     

Track Chairs 

Marketing 

Yves Van Vaerenbergh

Faculty of Economics and Business (FEB), KU Leuven, Belgium

Organizational Behavior and HRM

Jeroen Schepers

Eindhoven University of Technology, Netherlands

Logistics, Operations & Strategy 

Joy Field

Carroll School of Management, Boston College, U.S

Track

Topics

    

Marketing

Yves Van Vaerenbergh 

- Assessing and/or improving the customer experience
- AI applications and robotics in service and the service encounter
- Customer participation in service innovation
- Customer relationship management in service
- Social influences in the service experience
- Fostering customer engagement 
- Service across the globe
- Service and its potential to enhance consumer lives
- Collaborative service and the sharing economy
 

Logistics, operations 

and strategy

Joy Field 

- Service Design, Role of the customer and Service delivery system
- Service capacity
- Service Innovation and NSD
- Integrating new technologies into service delivery systems
- Service networks and Network management
- Service network, alliances, outsourcing
- Services and the public sector
- B-to-B services and Service management in manufacturing
- Services and economic trend

 

Organizational Behavior & 

Human Resource Management  

Jeroen Schepers 

- Service-focused Human Resource Management (HRM) systems
- Evolving roles of service employees
- Affect and emotions in service delivery 
- Service climate and culture
- Service leadership
- Service-profit chain and service strategy
- Employee characteristics and service performance
 

Guidelines 

We are looking for interdisciplinary empirical and theoretical papers addressing issues relevant to the service business. All submissions will be reviewed by the Track Chairs and Seminar Coordinators.

During the conference, a Best Paper will be announced. The Best Paper and two selected papers will be invited for consideration for publication in the Journal of Service Management (JOSM).
 

Submission 

Submissions are encouraged on the suggested, but not exclusive, topics.

We call for original papers that might follow into two categories :

1. Full paper :

Extended submission format - 20 min. presentation + 25 min. discussion

Manuscripts are to be no longer than 20 pages, including Tables, Figures and References. Contributions must be uploaded before December 20th, 2025 to the conference platform. Please refer to JOSM format guidelines. When a paper is accepted, authors are free to choose whether to publish on the conference website the entire manuscript or only an extended abstract.

2. Extended abstract: 

Normal submission format - 7 min. presentation + 8 min. discussion

Manuscripts are to be no longer than 5 pages, Tables, Figures and References excluded.
Contributions must be uploaded before December 20th, 2025 to the conference platform.

Upload your article below : 

SUBMISSION HERE

https://lalonde26.sciencesconf.org/
 

Important dates 

  • Manuscripts deadline : December 20th, 2025

  • Authors notification : Early march, 2026

  • Registration deadline : April, 20th, 2026

 

🔊Registration deadline : April, 20th, 2026 

All inclusive Conference package 

  • Participant rate : 1 200 euros
  • PhD student rate : 800 euros
  • Accompanying person* : 600 euros 

*if sharing accommodation with a fully paying participant
This rate is only for non-academic person. Does not grant access to the Conference sessions.

  • Children under 5* : Free of charge 

*if sharing accommodation with a fully paying participant

 

 

 

 

The Conference package is including  : 

  • Participation in the conference
  • Proceedings
  • Food and Lodging for 3 nights
  • Activities and Gala Dinner
  • Tranfers
    • arrival day : Toulon/hyères airpot or Hyères train station to Porquerolles island (including ferry)
    • departure day : Porquerolles to Toulon/hyères airpot or Hyères train station (including ferry)

Lodging and Conference Venue 

Village Vacances IGESA - Rue de la Douane - Île de Porquerolles 83400 HYÈRES.

 

 

The conference starts June 15th end afternoon with a get together and a warm-up session and ends on Friday the 18th of June in the early afternoon. 

Those wishing have further information should contact lely.tan@univ-amu.fr
 

Access 

AIR ✈️

Toulon-Hyeres Airport

TRAIN 🚝

Hyères train station 

CAR 🚗

Parking at « l’embarcadère de la tour fondue »

🚖Tranfers available (registration required) : 

  • Arrival day (15th June) : Toulon/hyères airpot or Hyères train station to Porquerolles island (including ferry)
  • Departure day (18th June) : Porquerolles to Toulon/hyères airpot or Hyères train station (including ferry)

BOAT TO PORQUEROLLES ISLAND

Boat Timeline