Performance Measurement – Value Creation
authors
keywords
- Performance measurement
- Value creation
- Supply chain management
- Performance management systems
document type
COUVabstract
Performance measurement–value creation is a core competence of supply chain management (SCM). It is an important topic for researchers, a key competence for supply chain managers, and an important subject for students. This chapter is aimed at both SCM novices and professionals, working in research, teaching or involved in practice, and its purpose is to provide valuable knowledge as well as to motivate readers to think and ask questions about this complex topic. This chapter provides an in-depth analysis of the “performance measurement–value creation” topic in supply chain management (SCM) from the 1970s until now, highlighting the successive issues and key points discussed over time. A general review of this evolution shows the increasing importance of supply chain (SC) performance measurement and value creation, but also points out its complexity in practice. This analysis pinpoints strategic issues as well as difficulties, in particular with regard to SC performance management systems (SCPMSs). The current questions identified by the overall analysis reveal the need for renewed approaches to designing SCPMSs from both the research and practice perspectives. This chapter offers a conceptual basis to address the performance measurement–value creation topic and to think about how to design relevant, useful, and impactful SCPMSs that help SCM to create more value. This chapter looks at under-researched questions and raises important issues for future research. It includes a comprehensive framework that provides guidelines for practice.